Register with Us
Get your first consult free when you register online!
Getting started is easy. Here at Marshalswick veterinary surgery we treat pets like they are our own, so you can feel secure knowing that you have a veterinary practice you can trust. New patients are always welcome and once you have completed your registration form we will get back to you with confirmation.
Registering your pet at Marshalswick veterinary surgery will only take a few minutes and can be done over the phone, online or at the surgery. All new puppies and kittens registering will receive an appointment with a vet as part of their registration process and you will receive a special welcome pack.
All fees, diets and drug charges are subject to VAT at the current rate. Fee levels are determined by expertise, time spent on a case, procedures, drugs, materials, consumables, diets etc. Our written fee list is available on request. We can provide a detailed invoice for every consultation, surgical procedure or transaction with us. You are liable for any fees incurred in diagnosis and treatment of your animal, even if your pet is brought to us on your behalf by a relative, friend or agent
METHODS OF PAYMENT
Accounts are due for settlement at the end of the consultation, the discharge of your animal or upon collection of any diets, medications or other items. For your convenience we accept the following methods of payment:
- CREDIT/DEBIT CARD – Switch, Solo, MasterCard, Visa, Delta
We will happily provide written estimates as to the probable cost of treatment. Please bear in mind that any estimate is approximate and not a quote – often a pet’s illness will not follow a conventional course. If we believe the treatment costs are going to exceed the estimated costs, we will endeavour to contact you on the contact numbers you have given us. If you are not contactable, we will treat your pet as is necessary, in its best interests and for the prevention of pain or suffering, and you will be liable for these costs.
Payment is due at the time of consultation and if further reminders have to be sent, further charges will be incurred. Overdue accounts will be referred to our Solicitor/Debt Collection Agency or the County Court for recovery of debt, and further charges including a debt collection charge will be levied in respect of costs incurred in collecting the debt. We also reserve the right to charge interest at 2.5% per month for non-payment. Failure to pay may result in The Marshalswicks Veterinary Surgery only providing first aid and pain relief under these circumstances. A letter giving 7 days notice to find another Veterinary Surgeon to take care of the animal may also be sent
INABILITY TO PAY
If for any reason, you are unable to settle your account as specified, please discuss the matter as soon as possible with the attendant veterinary surgeon. Please note that instalments or part-payments of any account may only be sanctioned with the express, written and signed permission of the practice in exceptional circumstances. An administration charge will be levied to the account, and will be payable upfront. The full debt and any additional costs incurred will become payable immediately on failure to adhere to the terms of any such agreement.
PET HEALTH INSURANCE
The Marshalswicks Veterinary Surgery strongly advises insuring your animal against illness and accidents, and taking out third party cover. Please ask for details about insurance from any member of staff. Please be aware that it is your responsibility to settle the account with us, and then reclaim the fees from your insurance company. Direct claims can only be made following pre-authorisation in advance from the company via the practice, and having signed a written Direct Claim Agreement with a Practice Partner’s permission.
OWNERSHIP OF RECORDS
Case records including radiographs and similar documents are the property of the practice, and will normally be retained by the practice for a minimum period of 7 years. Copies with a summary of history will be passed on request to any veterinary surgeon taking over the case. Where any significant expense is involved in providing such copies, as there might be, for example, with the provision of radiographs, a charge will be made.
OUT OF HOURS POLICY
In the event of an emergency, please telephone The Marshalswicks Veterinary Surgery in the first instance. Outside of normal hours, an answer phone message will give the contact details of the vet on call. If calling after 7 pm, we utilise the services of a specialised emergency service provider at the Royal veterinary college. Because they are a separate company, you will be expected to settle your account with them directly. No addition or variation of these conditions may be made unless agreed in writing and signed by one of the Practice Partners. We look forward to meeting you and your animals and if we can be of any assistance, please do not hesitate to contact us.